Parts used:
W10350376

Difficulty level:
Easy 2/5

Time of repair:
0 - 15 minutes

Tools:
a small flat head screwdriver to help open the apparatus that holds the rack adjuster to the drawer

Customer:
Christine, WA

clips that held wheels on rack adjuster broke, we replaced one side and the next week the other side broke, Kitchenaid has redesigned this part...so this may be a common problem

My Repair & Advice:

fairly easy to do since you can refer to the other side of the rack, just be careful to remove the clips and retaining clamps carefully as these are made of plastic and could break if abused

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Parts used:
W10350376

Difficulty level:
Easy 2/5

Time of repair:
15 - 30 minutes

Tools:
Screwdriver

Customer:
James, IN

Plastic clips retaining rollers on the rack adjuster broke

My Repair & Advice:

Be careful removing the pieces attached to the rack adjuster - you will need them. Save on shipping costs and downtime by buying 2 replacement parts if/when the other original rack adjuster fails.

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Parts used:
W10350376

Difficulty level:
Easy 2/5

Time of repair:
15 - 30 minutes

Tools:
none

Customer:
james, VA

broken part of rack that rolls in the track - wheels broke off

My Repair & Advice:

remove the old part and replace with the new one - it is obvious how it comes apart once you take a good look at it

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Parts used:
W10350376

Difficulty level:
Kinda Difficult 3/5

Time of repair:
0 - 15 minutes

Tools:
none

Customer:
Rita, AL

Wheels on upper rack broke off

My Repair & Advice:

This part was not hard to put on, but the parts holding it on were hard to get off and on.

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Parts used:
W10350376

Difficulty level:
Easy 2/5

Time of repair:
0 - 15 minutes

Tools:
none

Customer:
Daphne, VA

plastic hubs that hold the wheels onto the top rack of the dishwasher broke off from regular use and we could not use the top rack of the dishwasher.

My Repair & Advice:

Great service from PartsDr got our dishwasher back in shape quickly. At first I was going to order from a large well known retailer but when the expected delivery time of the part was 2 weeks I searched again and found Parts Dr. Not only were the parts less expensive, they were shipped quickly (was it the same day I placed the order?) and we received them within 2 days without paying a shipping premium. Great service!

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Parts used:
W10350376

Difficulty level:
Easy 2/5

Time of repair:
15 - 30 minutes

Tools:
Screwdriver

Customer:
Roy, GA

The upper rack was off track because roller wheel axle studs had broken.

My Repair & Advice:

This new "assembly" corrects the problem. Everything needed is included - frame, studs, rollers. Take care not to break plastic retainer clips when you remove old parts.

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Parts used:
W10350376

Difficulty level:
Easy 2/5

Time of repair:
15 - 30 minutes

Tools:
none.

Customer:
Heather, NE

Broken tines that go into the wheels on the top carriage. The tines broke off so, the top carriage would not stay in the wheels. Had to replace the whole top rack adjuster as that is what holds it together.

My Repair & Advice:

Take the carriage off of its guide. There are three brackets that hold the rack adjuster on. They are located on each end and one in the middle. Two of them are difficult to pop off, so be careful not to break them. The clip that is closest to the door is really just a guide that comes off easily. After they are off then carefully take out the adjuster by pulling it out of its track. It takes some working with to get the rack adjuster back into place but it can be done. Then just pop the 3 clips back into their places. I found that while I was changing the broken adjuster the other one broke because the plastic gets very brittle over time. So, I would advise changing both at the same time. It will save time in the long run.

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Parts used:
W10350376

Difficulty level:
Easy 2/5

Time of repair:
0 - 15 minutes

Tools:
None

Customer:
John, WA

Repaired the top dish rack. The assembly holding the roller wheels broke.

My Repair & Advice:

The new part was an upgraded design and snapped in place with no problems.

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